FAQ

If you’ve got a question that’s not answered here, let me know.

Payments and Refunds
  • I prefer to accept payments via PayPal. Once we decide to work together, I’ll send you an invoice.
  • If PayPal is not an option, I will also accept personal checks. Before I start on your project, I will wait for your check to clear, so this may not be the best option for the deadline-conscious.
  • I do not offer refunds for projects once they are completed. If you have received my feedback, and it has been delivered according to the terms of our agreement, I have fulfilled my expectations and expect to be paid for my work. It is not my job to tell you what you want to hear, and I will not return your money if you don’t like what I have to say.
  • I do not offer partial refunds for project-based consultation. Once you pay me for the month, you’ve got me for the month, although you can cancel the next month at any time. Once you’ve paid for a thirty-day period, though, I can’t offer a prorated refund if you cancel before the end of the current month.
  • If you are unhappy with my services, please let me know. It is my intention that every one of my clients is thrilled with my support and feedback. If this is not the case, tell me. I will do what I can to make it right.
  • I understand that sometimes projects change. Although I can’t offer refunds for completed work, I am willing to do what I can to accommodate changes in word count, intention, etc. within reason. If your project changes in the middle of a comprehensive edit, we’ll work together to find a solution that’s fair for both of us.
Timing and Turnaround
  • Most book-length editorial packages take between one and four weeks to complete, depending on my schedule and the length of the project. Proofreads take the least time–generally a week to two weeks–and line edits take the most–generally three to four weeks. If you want to know what the turnaround for your project will be, just ask.
  • Good editing takes time. Unlike some of the larger editorial services out there, I’m a single person. When you work with me, you know exactly who you’re working with, and you can trust me to care about your work, but I am one human and not a super-awesome, bionic editing android. Sometimes projects take longer than I think they will or something comes up and I have to move a deadline. If that happens, I’ll let you know as soon as possible.
  • I am willing to accept rush projects. I’m happy to do last-minute work if my schedule permits. However, I’m not willing to displace my current clients for rush orders, so all requests for expedited editing will be done outside of the work I already have scheduled–and will require a rush fee of an additional 30%. 
Submission Guidelines
  • I prefer to work with files that end in .doc or .docx. I’m also able to edit .pdfs, but I prefer .doc whenever possible. Unfortunately, .pages is right out (unless you’re providing the Apple laptop).
  • I prefer documents that are double spaced. If your document isn’t double spaced, don’t kill yourself trying to change it.
  • I prefer documents that have a single, low-key font. I’m not going to go postal if your document isn’t formatted in Times New Roman. But, please–one font per manuscript (unless you have a good reason not to), and no fonts you’d be embarrassed to show an English teacher. (Yes, this means Papyrus, Comic Sans, and Wingdings are right out.)
  • Use page breaks for chapters and sections. This is just good word formatting policy in general–when you want to get to the next page, insert a page break. Don’t just spam the enter key until the cursor looks to be about right.
Delivery of Feedback
  • For in-text edits: All feedback will be delivered via the Microsoft Word track changes feature. If, for some reason, this doesn’t work for you, please let me know before I’ve edited your manuscript. If you want me to do something funky with highlighting or smoke signals, I will, but the inconvenience will be reflected in my rates.
  • For critiques: All feedback will be delivered in a single-spaced word document. If a .doc doesn’t work for you, let me know. Critiques without an in-text editing package will not be returned with comments or suggestions in the manuscript.
  • For consultations: All feedback will be delivered through email and conversation. I prefer to use skype or Google hangout for consultations, but I will make arrangements to speak with you over the phone or in person (as long as you come to me). I’m happy to record video chat sessions for you, if you request for me to do so ahead of time. You’re also welcome to record our sessions, but please let me know before distributing them.
General Concerns and Expectations
  • I will not share your work with anyone without your permission. If you want me to sign an NDA or indicate that in writing, I will.
  • You don’t have to credit me in your book, and I have no claim to the copyright of your work. Your work remains your intellectual material. Period. If you want to tell people about my services, though, go right ahead. I love word-of-mouth recommendations and sappy acknowledgements.
  • I won’t think you’re stupid or that you’re a bad writer if you make mistakes in email correspondence. Promise. I make typos, too.
  • I don’t expect you to agree with everything I say. This is your project, not mine. If you want to make my suggested changes, great. If not, great. I’m not going to be offended if I notice that you’ve taken some artistic license with grammar or ignored my concerns. I won’t, however, lie to you and tell you it’s better if it’s not.
  • I do my best to answer all emails within 24 hours from Monday-Friday. I’ll probably get back to  you within 24 hours on the weekend, too, but have a bit of patience if you email me at 7:00 pm on a Saturday.